Terms & Conditions

TERMS AND CONDITIONS

This website is operated by NOÉ B.V. Throughout the site, the terms “NOÉ Skincare”, “we”, “us” and “our” refer to NOÉ B.V.

NOÉ Skincare offers this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site, purchasing from us and/or entering an agreement with us, you agree to be bound by the following terms and conditions (“Terms”). This also includes changes we may make to our Terms in the future. Please read this page carefully before using our website and check it regularly to see any updates or changes. If you do not agree with all the terms and conditions of this agreement, then you may not access the website or use any services.

For further questions, please contact us via info@noeskincare.com. You can also reach us on Instagram (@noegoodskincare). The address of NOÉ B.V. is PO BOX 9725, 1006GE Amsterdam, the Netherlands. We are registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 73153818.

  1. Products and Payments

We sell skincare products. The (total) prices of our products are indicated in our online shop. You can pay through our online payment services iDEAL, credit cards (American Express, Maestro, MasterCard, Visa), Bancontact, SOFORT Banking, Belfius Direct Net, KBC/CBC Payment Button, PayPal, Bank transfer, Giropay, ING Home’Pay and Cartes Bancaires. Besides the product price, you bear the delivery costs for orders below €30.

  1. Delivery

NOÉ Skincare offers free delivery on all orders above €30. For orders up to €30, the shipping cost is €4. We deliver your order to the address you have specified. Once the product has been dispatched, we can no longer change the delivery address. We work with Dimass Group B.V. as our fulfilment partner. They handle the distribution of our products. If we fail to deliver within 30 days after order confirmation, you may (a) request an immediate refund of the purchase price of your order or (b) request a product replacement.

Once your order has been dispatched, we provide you with a track & trace code, which you can use to trace your package. Please note that the postman will try to deliver at your specified address once. If door delivery fails, the postman will bring your package to the nearest parcel shop. Here, you need to collect it within 10 working days. If you fail to collect it within that time period, the product will be sent back to us and you will have to pay the shipping costs of €4 to receive your product.

  1. Returns

You can return a product within 14 days after receipt (the “withdrawal period”), given that the product is still unopened, sealed and in perfect condition (no damages to the product or packaging). Within this period, you shall handle the product and its packaging with care. To request a return, please send an email to info@noeskincare.com. We will provide you with a return authorization and our mailing information. Afterwards, you need to return the product within 14 days. After receiving your return, we will refund the full amount of your purchase price within 14 days after receipt. Alternatively, we can exchange your product and reimburse or charge the difference. We do not reimburse the initial shipping costs, but always cover the return costs. If the initial order is above €30 and you decide to return a product and with that the balance order value is below €30, then the shipping costs will be deducted from your refund value.

If you have purchased a NOÉ Skincare product from one of our authorized retailers and want a return, please contact the store for assistance. We only handle returns of items purchased directly from noeskincare.com.

  1. Liability

We are not liable for any damages that may result from your use of our product. However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability never exceeds the purchase price of the product that has caused the damage.

  1. Intellectual property

We own the intellectual property rights of our products, texts, photos, videos and other materials, including copyrights, wordmarks and trademarks (or we have the permission of their owners to use them). You shall refrain from committing any acts that may infringe these rights. 

  1. Complaints

Please don’t hesitate to send us your complaint. It will help us improve our offer. To file your complaint, send a detailed description and possibly pictures to info@noeskincare.com. We will process your complaint as soon as possible, but always within five working days. If we need more time to handle your complaint, we will confirm its receipt within two working days and indicate when we will get back to you. If we are unable to settle your complaint, it will be dealt with in accordance with the dispute policy stated below.

  1. Disputes

Dutch law applies to these Terms. Any conflicts that may arise from these Terms will be submitted to the jurisdiction of Dutch Courts in the district of Amsterdam, unless these conflicts are subject to other mandatory legal provisions.

As a consumer, you may use the Online Dispute Resolution (ODR) platform. This platform offers a simple, efficient, fast, low-cost and extrajudicial solution for disputes arising from online transaction. For more information, see http://ec.europa.eu/odr

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